You are able to cancel any order unless it has been dispatched in which case you will then have to return it at your own cost and for a restocking charge.
All returns must be made within 14 days of receiving your order any returns outside this will be subject to a re stocking charge.
We aim to process refunds ASAP but we can sometimes take up to 28 days as per the UK law.
All items must be signed for okay if there are in good condition but if they are damaged you must sign them as damaged. If in the unfortunate event you do receive a damaged item, please send us pictures via email of the damage and we will get this sorted for you ASAP. Please allow a reasonable amount of time for a reply as we will need to follow many processes before we have a conclusion.
**FAULTS MUST BE REPORTED WITHIN 2 WORKING DAYS OF RECEIVING YOUR GOODS VIA EMAIL OR TELEPHONE**